
Post-Holiday Shipping
The Holiday Shipping Period December is a complicated and busy time for shipping and delivery. The hard deadline of December 25th causes customers to be somewhat inflexible on their deadlines, and more likely to pressure you to deliver products early. This is compounded by the fact that the number of orders increases fairly dramatically over the holiday season. Due to these factors there is an expectation that January will be a relatively relaxed period for shipping. There are a few challenges one must consider before making this assumption. Challenge 1: Human Error Presumably, you were largely successful at navigating the holiday season. You clearly communicated deadlines to your customers, avoided delays whenever possible, and managed unavoidable delays as well as possible. Unfortunately, January will be spent contending with customers or clients who expect you to have overcome not only your own challenges, but theirs as well. It is very likely that a customer who placed an order on December 23rd is frustrated as to why their loved one didn’t receive their package before the new year. A client will understand that your entire industry is experiencing delays, but will struggle to understand why that should impact their order specifically. You